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ALAINA & BELLE SHIPPING POLICY

Here you'll find the answers to the most common questions our customers have!

SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 1-3 business days. 

WHICH CARRIER DO YOU USE?

We ship with FedEx, UPS, and USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA or Netherlands factories.
  • USA - Within 2-5 business days
  • Canada - Within 3-10 business days
  • Europe - Within 2-5 business days
  • Australia/NZ - Within 5-10 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

I DIDN'T RECIEVE MY ORDER

Please email us: support@alainabelle.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CAN I PAY EXTRA TO GET MY ITEM QUICKER?

All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS, UPS, or FedEx Priority Mail within the USA. This will shorten the time it takes to receive your item once made.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE (PACKAGE PROTECTION)

Shipping insurance is offered at checkout. It's provided by Bring the Love and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team -

support@alainabelle.com

Please note - shipping insurance is non-refundable once your order has shipped.

Customer support can be reached at: 

support@alainabelle.com

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