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FAQ’s

Most frequently asked questions

Shopping Basics

What Shipping Methods Are Available?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

What are your shipping and return policies?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Do You Ship Internationally?

Yes we do! Here are our shipping estimates based on location: We ship all orders from our USA or Netherlands factories (international orders only). Due to Covid-19, some international packages may be delayed due to routing or customs delays. USA - Within 2-5 business days Canada - Within 3-10 business days Europe - Within 2-5 business days Australia/NZ - Within 5-10 business days Rest of the World - Within 5-20 business days

Shipping & Returns

I want to return my purchase! What do I do?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

How long does it take for me to get a refund?

Refunds take 1-3 business days to process depending on your bank.

How can I get assistance if I need it?

Our customer support team is available 9am - 5pm EST Monday - Friday. Please send us an email at: support@alainabelle.com

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